Duvanka DOO, Čačak is an organization engaged in the production of metal packaging. The company’s management system policy is founded on the achievement and continuous maintenance of high-quality standards in all business operations, as well as the timely and efficient delivery of products and services, with the aim of fully meeting the requirements, needs, and expectations of clients and other stakeholders.

We place our professional expertise at the disposal of our clients and are committed to ensuring that every product and service is delivered in full compliance with agreed requirements and expected quality standards. Our objective is to consistently maintain a high level of quality across all products and services.

In order to continuously develop and improve the quality of our products and services, as well as to understand and fulfill the expectations of users and stakeholders, we have established an efficient and effective Quality Management System, which includes:

• A strong leadership role of management in the implementation and continuous improvement of the Quality Management System;
• Active employee participation in the planning, execution, and evaluation of business processes, products, and services;
• Effective management of processes, products, and services aimed at meeting customer requirements;
• Continuous enhancement of relationships with suppliers to ensure successful and sustainable cooperation;
• Ensuring business continuity as a guarantee of reliability for both clients and suppliers;
• Preservation and development of knowledge and competencies through continuous education, teamwork, and the strengthening of interpersonal relationships;
• Commitment to employee well-being through the promotion of work-life balance and socially responsible business practices;
• Expansion of market share by strengthening the trust of existing and potential clients, and by proactively identifying their needs and expectations;
• Compliance with applicable legal and regulatory requirements, and alignment of business operations with relevant legislation.

This policy is documented, implemented, and maintained, and is communicated to all employees to ensure full understanding and consistent application. It is also made available to all relevant stakeholders.

Čačak, 09.04.2026
Director, Nikola Dobričić